Installation and update problems

Fixes for GeoDin installation and update failures - blocked installers, Program Files write errors, failed online updates, and missing customizations after updating.

Symptom-first fixes for problems installing, starting, or updating GeoDin. For the normal procedures, see Installation and Updating and upgrading.

GeoDin will not install or start (antivirus)

Some antivirus products block the GeoDin installer or geodin.exe at startup. Add an exception for the installation components or the geodin.exe path in your antivirus settings (in Avast, for example: Settings > Components > File System Shield > Exceptions). If your IT department manages the antivirus, ask them to whitelist the GeoDin installation folder.

"The file C:\Program... could not be created"

Windows blocks writing into C:\Program Files regardless of your user rights. Either run GeoDin as administrator (right-click the shortcut > Run as administrator, or set it permanently under the shortcut's Advanced options), or install GeoDin outside the Program Files folder.

Online update fails or is detected as incomplete

The online update needs write access to the GeoDin folders, a program file that is not locked by another network user, and access to update.geodin.com. Run GeoDin as administrator for the update, make sure no other user has GeoDin open from the same network installation, and allow downloads from update.geodin.com in your firewall or proxy. GeoDin detects an incomplete update on the next start and reopens the update method; if that fails repeatedly, the downloaded files in the Update folder can be copied into place manually.

If you see the message "Update incomplete" on every start (up to GeoDin 10.1), that is a different, known cause - see Update incomplete message.

Custom object types or dictionaries are missing after a version update

A new GeoDin version installs into a new directory, so customizations from the previous installation are not carried over automatically. Open System > System configuration and run the system adjustment to re-apply your object types, dictionaries, and measurement-value structures from the previous installation.